Service · M365 InstantOn

The server is gone. The discipline isn’t.

M365 InstantOn is the productized way to bring real operating discipline to your Microsoft 365 Business Premium tenant. We deploy a complete, CIS-aligned security baseline across identity, devices, email, collaboration, and data protection, then you enable it at the pace your change-management process supports. A $15,000 one-time Launch, with an optional $2,500 per month Managed lifecycle that keeps the baseline aligned as Microsoft keeps changing. Fixed price, fixed scope, no calendar pressure.

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Microsoft Solutions Partner 5 of 6 designations CIS-aligned baseline Portability Promise

The activation gap

Your Microsoft 365 license is the simple part. Operating the tenant isn’t.

Organizations come to M365 InstantOn searching for the same thing under different names: managed Microsoft 365 Business Premium, a Microsoft 365 security baseline, Microsoft 365 tenant hardening, CIS Microsoft 365 benchmark alignment, or simply outsourced Microsoft 365 administration. They are all describing the same gap.

When you ran a file server, your IT partner monitored it, patched it, hardened it, and backed it up. That server is gone. Microsoft 365 is your infrastructure now, and most organizations stopped getting the discipline that used to surround it. They pay Microsoft for the tenant and assume Microsoft runs it. Microsoft runs the platform. Nobody is running the tenant.

Most of the organizations we talk to are paying for Microsoft 365 Business Premium, and most of those tenants are 30 to 50 percent activated. MFA is enforced on some accounts but not all. Conditional Access exists, but coverage is unclear. Devices aren’t all in Microsoft Intune. SharePoint and OneDrive sharing controls sit at their defaults. Microsoft Defender and Microsoft Purview are licensed but not fully switched on. There is no documented baseline, no source of truth, no audit trail.

That isn’t a competence problem. It’s a productization problem. The Microsoft 365 surface is wide, the configuration space is enormous, and the work of activating, hardening, and continuously managing it has historically only existed as expensive custom consulting or as a black-box managed service.

M365 InstantOn is a third option.

Why this matters now

Four shifts that changed what it takes to run Microsoft 365.

Four stacked pillars labeled Tenant, Identity, AI, and Operations, showing the shift from on-premise discipline to managed tenant operations: the tenant is the new server, identity is the new perimeter, AI is the new opportunity, and centralized repeatable security is no longer optional.

The tenant is the new server. When you ran a file server, your IT partner monitored it, patched it, hardened it, and backed it up. Your tenant deserves the same operating discipline. Microsoft runs the platform; your tenant is yours to run.

Identity is the new perimeter. Your perimeter walks out the door every evening on laptops, phones, and personal devices. Conditional Access, MFA enforcement, device compliance, and session controls are the modern equivalent of a locked front door. For a lean organization without a full-time security admin, the math is more urgent, not less.

AI is the new opportunity. Microsoft 365 Copilot respects existing permissions and labels, which means a tenant with forgotten over-shares and missing labels will surface confidential HR files, financial records, or PHI to people who shouldn’t see them. The opportunity is real. The data foundation has to come first.

Centralized, repeatable security is no longer optional. Microsoft pushed more than 50 updates to Entra ID, Intune, and Defender alone in the last 12 months, and ships roughly 200 service and configuration changes across Microsoft 365 every 7 days, close to 2,000 every quarter. CIS recommended 48 changes to Windows policies in Intune in the same window. No one is going to read every release note, apply every change to your tenant by hand, and remember to do it again next month. The work has to be centralized, baselined, and repeatable, or it doesn’t get done. That is exactly the case for the Managed lifecycle below.

How it works

The InstantOn Method: we deploy, you enable.

The Method is built on a deliberate separation of responsibilities. We deploy the full opinionated, CIS-aligned baseline to your tenant in a scoped, ready, not-yet-broadly-enforced state. You enable each policy by moving people and devices into the Pilot, Canary, and Broad target groups, at the pace and sequence your change-management process supports. The policy work happens promptly and predictably on our side; the activation of each policy happens on your clock. We do not set the enablement schedule or pressure a window. The deployed baseline waits until you are ready.

A two-part diagram of the InstantOn Method. Part one, we deploy: the full CIS-aligned baseline is deployed to the tenant, every policy created and snapshotted but scoped to the Pilot group only so nothing enforces broadly yet, each change in a ticket with a named approver and rollback path; this half is prompt, predictable, and on the Centered Networks side. A handoff marks where the client takes over the clock. Part two, you enable at your pace: the client moves people and devices into the Pilot, then Canary, then Broad target groups on its own schedule. A navy band states the Day-30 KPI report lands 30 days after the Broad group is substantively enabled, so the clock starts when the client finishes, not when Centered Networks deployed.

Part one · Activation

M365 InstantOn Launch

$15,000 one-time fixed fee

A productized Launch against a pre-built, CIS-aligned baseline tuned to your Microsoft 365 Business Premium license. We deploy the full baseline to your tenant; every policy is created, configured, and snapshotted but initially scoped to the Pilot group only, so nothing enforces broadly until you enable it. Every change is staged in a documented change ticket with a named approver, deployed inside an approved change window, and snapshotted automatically. Enablement rings out from Pilot to Canary to Broad on your schedule, report-only first wherever Microsoft supports it.

What the Launch delivers

  • A CIS-aligned security baseline deployed across Microsoft Entra ID, Microsoft Intune, Microsoft Defender for Business and Office 365, Exchange Online Protection, SharePoint, OneDrive, Microsoft Teams, and Microsoft Purview
  • MFA enforced across all accounts, Conditional Access tuned to your sign-in patterns, legacy authentication blocked, break-glass accounts created, tested, and escrowed
  • Microsoft Intune enrollment and compliance baselines for Windows (with Autopilot for new-device provisioning), and macOS, iOS, and Android supported where licensing applies
  • Microsoft Defender for Office 365 Safe Links, Safe Attachments, anti-phishing, and mailbox auditing
  • SharePoint and OneDrive sharing guardrails, with Teams safety defaults
  • Starter Microsoft Purview sensitivity labels and DLP in audit-first mode (with built-in PHI-aware classifiers for HIPAA-covered organizations)
  • A change-ticket template for each deployed policy, ready to drop into your change-management process
  • A pre-change snapshot and rollback path for every deployed policy
  • The Tenant Audit Report v1, a branded section-by-section view covering Licensing, Secure Score, User Accounts, Administrative Roles, Conditional Access, Entra ID, Exchange Online, SharePoint, OneDrive, and Teams
  • The Cyber Insurance Evidence Pack v1, the Board-Ready Outcome Brief, and the Copilot Pre-Wire Checklist
  • A portable baseline export, runbook set in Markdown, and change history, yours to keep under the Portability Promise
  • A Day-30 KPI Report (Secure Score lift, Conditional Access coverage, device compliance), delivered 30 days after you have substantively enabled the Broad group

What the baseline targets

A Secure Score lift in the 20-to-30-point range in the first 30 days of enablement, Conditional Access coverage above 95 percent of sign-ins, and device compliance above 90 percent of managed devices. Targets, not guarantees: pre-validated against your license mix at kickoff.

Part two · Lifecycle · optional

M365 InstantOn Managed

$2,500 per month · optional · 12-month minimum

Optional, and the reason most clients take it: Microsoft changes the platform constantly, and a baseline that is correct the day we deploy it drifts without a lifecycle behind it. Managed keeps the baseline aligned as Microsoft and your environment evolve. Twelve-month minimum when you opt in, month-to-month after that with 30 days’ written notice to cancel.

What you get every month

  • Continuous drift detection across identity, devices, email, sharing, and data policies; daily drift reports surfaced as tickets in our service desk with named owner and triage path
  • Daily automated baseline snapshots; approved rollback to last-known-good completed within 4 business hours, often inside one
  • A monthly uplift release that packages Microsoft’s safety updates and CIS-recommended adjustments into a controlled adoption path your team reviews and approves
  • Reviewed change management: every change to your baseline staged in a change ticket with a named approver and an approved change window
  • A monthly Tenant Audit Report excerpt, executive-ready and free of jargon
  • A quarterly 60-minute Roadmap Review with your leadership
  • Microsoft Roadmap Watch: a heads-up before Microsoft changes land
  • A direct Admin Q&A Channel for your IT lead, one-business-day response standard (consultation, not an end-user help desk)
  • An annual baseline refresh and evidence packet suitable for cyber insurance, audit, and grant compliance
  • The Portability Promise, in force every day of the engagement

What your team commits

During the Launch, your IT or operations lead invests roughly 2 hours per week (about 4 hours total) reviewing the baseline, attending the leadership briefing, and joining the validation walkthrough, then your team enables the rings on your own schedule. During Managed, about 30 minutes per month, plus the quarterly 60-minute Roadmap Review and the annual baseline refresh session.

The offer is one price: $15,000 for Launch, one-time and fixed. Add the optional Managed lifecycle at $2,500 per month (about $45,000 in Year One and $30,000 per year ongoing), or run the baseline yourself. Either way, the Portability Promise stays in force and what we deploy is yours to keep.

A four-step left-to-right progression: M365 InstantOn Launch, a $15,000 one-time activation of the Microsoft 365 Business Premium security baseline; the optional InstantOn Managed lifecycle at $2,500 per month; graduation into CompleteCare Foundations run as a full monthly managed service; and the CompleteCare modules (Govern for compliance, Intelligence for governed AI, and Shield for a 24/7 SOC) stacked on the same agreement. The first two steps are the InstantOn family in Communication Blue; CompleteCare is the deep-navy destination.

InstantOn is a front door, not a dead end. Run the baseline yourself, stay on the Managed lifecycle as long as it serves you, or graduate into CompleteCare when you want full managed operations and the rest of the stack. About 30 percent of InstantOn clients graduate to CompleteCare Foundations within 12 months. The standards are the same on either path, and the Portability Promise holds at every step.

Why the Managed lifecycle

A baseline is a snapshot. Microsoft is a moving target.

The Launch gives you a documented, correct baseline on the day we deploy it. The reason most clients add the Managed lifecycle is simpler than any feature list: Microsoft does not hold still. The platform changes constantly, those changes are not auto-applied to your tenant, and a configuration left alone quietly drifts out of alignment. Managed is the discipline that keeps the baseline current between the day we deploy it and every release Microsoft ships after.

50+

updates to Microsoft Entra ID, Intune, and Defender alone in the last 12 months, none of them applied to your tenant automatically.

Microsoft release activity, trailing 12 months

~200

service and configuration changes across Microsoft 365 every 7 days, more than most teams can even read, let alone evaluate.

Microsoft change cadence, rolling 7-day window

~2,000

changes in a typical 90-day quarter. Drift is not an event you respond to; it is a current you have to swim against continuously.

Microsoft change cadence, rolling 90-day window

48

changes CIS recommended to Windows policies in Intune in the same window. Best practice moves too, not just the platform.

CIS Microsoft Intune for Windows benchmark revisions

No one is going to read every release note, decide which changes matter for your environment, stage each one through reviewed change management, and remember to do it again next month. That is the work Managed does: a monthly uplift release that packages Microsoft’s safety updates and CIS-recommended adjustments into a controlled adoption path your team approves, continuous drift detection that surfaces any unauthorized change as a ticket within 24 hours, and daily snapshots so any approved rollback completes in under four business hours. The Launch stands on its own (you keep everything we deploy), but without a lifecycle behind it, the gap the Launch closed reopens one Microsoft release at a time.

Deploying the baseline is the easy half. Keeping it aligned while Microsoft ships 2,000 changes a quarter is the work.

Risk reversal

Three guarantees. None of them cosmetic.

We stack them because operations and IT leads carry three distinct concerns: during the activation, after it, and about the relationship itself. Each guarantee names the remedy in dollars or in time.

Three guarantee cards for M365 InstantOn. The Deployment Promise: if we don't deploy the full baseline promptly after kickoff, your first month of Managed is free as a $2,500 credit, with a Launch-fee waiver if a defect substantively delays it; tied to our deliverable, not a calendar. The Continuity Promise: a drift event traceable to our configuration credits the affected month, and one causing a security incident extends the engagement six months at no charge with a senior re-baseline. The Portability Promise, on a navy panel: exportable baseline configuration, Markdown runbooks, change history, and a documented offboarding path, with no exit fee and no data hostage.

01

The Deployment Promise

If we don’t deploy the full opinionated baseline (every in-scope policy created, scoped, snapshotted, and ready for you to enable by group assignment) promptly after signed kickoff, your first month of Managed is free, a $2,500 credit. If a defect on our side substantively delays deployment, the first month of Managed is free and we waive $2,500 of the Launch fee.

We can stand behind this because the Launch is productized. The opinionated baseline is pre-built; deploying it to your tenant is a methodical, low-variability operation on our side. The promise is tied to our deliverable, not to a calendar we don’t control: you own enablement decisions, scheduling, and change management entirely, and the deployed baseline waits for you without pressure from us.

02

The Continuity Promise

During Managed, if a drift event traces back to our configuration and goes undetected past the daily drift report, the affected month is credited. If it causes a security incident, we extend the engagement six months at no charge and bring in a senior engineer to re-baseline the affected area. For regulated and clinical environments, the promise extends to operational continuity on the same terms, with the precise threshold documented in the engagement letter.

The operating commitment underneath it is no silent drift. Continuous drift detection runs every day across identity, devices, email, sharing, and data policies. Drift events surface as tickets in our service desk with a named owner inside 24 hours, not as findings in a dashboard nobody opens. Approved rollback to last-known-good completes within 4 business hours, often inside one.

03

The Portability Promise

Nothing about your baseline is locked inside a proprietary box. On request, at any time, we deliver a portable export of your baseline configuration, every runbook in Markdown that you own forever, your change history, and a documented offboarding path including rollback artifacts and an offboarding walkthrough. No offboarding fee. No data hostage.

The Portability Promise is structural, not aspirational. The artifacts you keep are not proprietary scripts in a language no one else uses; they are documented configuration baselines and operational runbooks that any competent Microsoft Partner can read and continue from. The unlock isn’t that we’re nice. The unlock is that the design has no lock-in to engineer out of.

Built for organizations running Microsoft 365 Business Premium.

M365 InstantOn is horizontal: we deliver it for businesses, nonprofits, foundations, professional-services firms, the public sector, and healthcare and clinical facilities. The common thread is Microsoft 365 Business Premium and a tenant that has outgrown being run by hand.

Side-by-side comparison of M365 InstantOn (a productized $15,000 one-time Launch plus an optional $2,500 per month Managed lifecycle) and CompleteCare Foundations (the broader recurring managed-services platform), with a connector noting that about 30 percent of InstantOn clients graduate to Foundations within 12 months. Both run on the same standards and honor the Portability Promise.

This is built for you if

  • You’re on Microsoft 365 Business Premium and your tenant isn’t operating against a documented baseline
  • You want a documented baseline you can hand to your IT lead, your board, your auditor, and your cyber insurance underwriter
  • You’re a HIPAA-covered or otherwise regulated organization that needs audit-ready evidence: we execute a BAA before kickoff and align the baseline to HIPAA and HHS 405(d)
  • Leadership is asking about Microsoft 365 Copilot, and you want the answer to be “yes, the tenant is ready”
  • You’d rather pay a fixed fee than negotiate every change

This isn’t a fit if

  • You’re not on Microsoft 365 Business Premium and won’t move to it; the Microsoft Defender, Intune, and Purview baseline depends on it
  • You’re a very large enterprise; that’s a different procurement cycle, and we can point you toward scoped alternatives
  • You need a migration into Microsoft 365 from Google Workspace or on-premises Exchange first; that’s a separate engagement we’ll scope before Launch
  • You want a set-it-and-forget-it engagement with no ongoing accountability; the Managed lifecycle is built for active partnership

In practice

What this looks like in practice.

Human services, 50 to 150 staff

Inherited a tenant with MFA on roughly 60 percent of accounts, Conditional Access partially configured, and no Microsoft Intune. We deployed the baseline; the team enabled it group by group on their own schedule. Secure Score moved into the high seventies over the first 30 days of enablement; Conditional Access coverage settled above 95 percent of sign-ins; device compliance reached 92 percent. The Operations Director reported recovering 4 to 6 hours a week within the first month.

“We had been quoted this work three times by three different MSPs. Every quote came back over $40,000, with a six-month timeline and a managed-services tail we couldn’t escape. This was the opposite of all of that.”

Operations DirectorRepresentative client profile

Faith-based organization, 200 to 400 staff

Multi-site, mixed device fleet, legacy authentication still enabled in two departments. The team validated the baseline in the IT department first, then enabled the broader rings at their own pace. Zero help-desk surge through enablement. The IT Director used the Cyber Insurance Evidence Pack to negotiate a premium reduction at the next renewal; the exact figure depends on carrier and starting posture.

“The Portability Promise was the unlock. Every prior MSP wanted us inside their platform. Centered handed us a documented baseline and a runbook set, and told us we owned them.”

IT DirectorRepresentative client profile

Arts and cultural organization, 75 to 125 staff

Came in through the Readiness Assessment, which confirmed that Microsoft 365 Business Standard was leaving security capabilities on the table. We co-developed the business case for a Business Premium uplift, then ran Launch. They are now nine months into Managed, with quarterly Roadmap Reviews anchored on the Tenant Audit Report.

“What I appreciated most was that we never felt sold to. Every conversation was about what the organization needed, not what they were trying to upsell.”

Executive DirectorRepresentative client profile

The numbers above are what the baseline targets in similarly licensed environments, not guaranteed averages. Your starting posture, your license mix, and your governance maturity will move the dial up or down. We pre-validate the target range at kickoff.

How M365 InstantOn compares.

The same operating discipline, priced and delivered three different ways.

M365 InstantOn compared with a national MSP retainer and an in-house Microsoft engineer.
M365 InstantOn National MSP retainer In-house Microsoft engineer
Launch (one-time) $15,000, fixed $20,000 to $60,000, scoped Bundled into salary
Year One total (with ongoing management) $45,000 ($15,000 Launch + optional $2,500/mo) $60,000 to $120,000 $140,000 to $180,000
Pricing model Productized, fixed; management optional Hourly or custom retainer Fully loaded salary
Time to a deployed baseline Deployed promptly; you enable at your own pace 60 to 120 days 90 to 180 days
Configuration ownership You own your baseline configuration and runbooks (Portability Promise) The MSP’s platform Yours, but undocumented
Drift detection Continuous; daily drift reports; tickets in our service desk inside 24 hours Variable, often manual Whatever the engineer prioritizes
Specialization Purpose-built for Microsoft 365 Business Premium Generic SMB or enterprise Depends on the hire
Exit cost None. Portability Promise applies. Often substantial; lock-in is common. Recruiting and re-hiring cost.

Copilot readiness

Copilot ready, not Copilot exposed.

A before-and-after diagram of the Copilot data foundation. Without InstantOn: sensitivity labels not deployed, sharing at platform defaults, no DLP baseline, over-sharing risk on day one of Copilot, so the Copilot pilot stalls in security review. With InstantOn: Purview sensitivity labels seeded, sharing controls hardened, DLP baseline in audit-first mode, over-sharing caught before it reaches a Copilot answer, audit trail clean. For HIPAA-covered organizations the same Launch adds PHI-aware classifiers, HIPAA-aligned policies, and HHS 405(d) data-handling. Result: Copilot ready, and audit-ready for regulated data. InstantOn ships this foundation as part of Launch, not as a separate engagement.

Microsoft 365 Copilot respects the permissions and labels already in your tenant. That sounds reassuring until you consider what most tenants actually look like underneath: forgotten over-shares, missing sensitivity labels, retention policies set to defaults, project sites from three years ago with the original membership still attached. Copilot will use exactly the permissions you’ve already set. That’s the good news. It’s also the bad news.

The platform we operate on is the only multi-tenant approach to Microsoft Purview in the MSP space. That matters because Purview is the data-governance foundation Copilot needs: DLP policies, sensitivity labels, and retention policies, deployed and maintained at the baseline level. Without it, Copilot is decorating the house before the foundation is built.

What InstantOn deploys before Copilot is safe to turn on

  • Microsoft Purview foundation: DLP rules in audit-first mode with built-in sensitive-info classifiers, starter sensitivity labels, retention policies aligned to your records-retention posture
  • The Copilot Readiness Assessment: a four-dimension score covering M365 adoption, security, technical readiness, and data governance, with a prioritized remediation list
  • The Copilot Pre-Wire Checklist: the specific controls Copilot relies on, documented so your IT lead can verify readiness in one sitting
  • Ongoing shadow-AI visibility: per-user Copilot adoption, dormant-license detection so you can reassign seats, and visibility into other AI sessions across the tenant

When leadership asks “are we ready for Copilot?”, the answer is yes, not “let me check.”

Cyber insurance

Your cyber insurance evidence pack pays its way.

At renewal, underwriters now ask for MFA coverage percentages, Conditional Access deployment evidence, device compliance documentation, and audit logging proof. Most organizations we talk to don’t have any of this packaged into evidence an underwriter can actually read.

The Cyber Insurance Evidence Pack is included as a Launch deliverable and refreshed annually with Managed. It packages your Conditional Access coverage report, MFA enforcement evidence, device compliance posture, audit logging proof, and baseline configuration history into the format underwriters expect. Clients have used the Pack to negotiate premium reductions at renewal; the magnitude varies by carrier, broker, and starting posture. For most organizations, even a modest reduction at first renewal recovers a meaningful share of the annual Managed fee.

A lower-commitment start

Start with a Readiness Assessment.

Not ready to commit to a Launch? A fixed-fee Readiness Assessment is the lower-commitment way in.

What the $1,950 assessment delivers

  • A current-state review across identity, endpoints, email, collaboration, and data protection
  • A gap heatmap against the M365 InstantOn baseline and your choice of framework lens (CIS Controls v8, HIPAA Security Rule administrative and technical safeguards, NIST CSF, or Essential 8)
  • A license alignment review that often surfaces $5,000 to $30,000 a year of underused or mismatched licensing
  • Your top risks and quick wins
  • A recommended Pilot scope
  • A budgetary roadmap

Sign a Launch within 30 days and the full $1,950 credits to the Launch fee. You keep the assessment either way.

Schedule a Readiness Assessment

Questions

Frequently asked questions about M365 InstantOn.

What happens to our current MSP?

You decide. M365 InstantOn operates the Microsoft 365 layer specifically: identity, devices, email, collaboration, and data protection. If your current MSP handles help desk, hardware, network, or other infrastructure, they can keep doing that. We coexist regularly. If your MSP currently does some Microsoft 365 work, we’ll work with you on a clean handoff so nothing falls through the cracks.

We’re already paying for Microsoft 365. Why is this a separate cost?

Microsoft 365 licensing gives you the capability. Operating discipline gives you the outcome. Microsoft doesn’t tune Conditional Access for your environment, configure Microsoft Intune for your device fleet, deploy Microsoft Purview labels for your data, watch for drift, or document the baseline. That continuous work is what M365 InstantOn is. The license is a prerequisite, not a substitute.

Do we have to take the Managed service, or can we just do the Launch?

The $15,000 Launch is a complete, standalone engagement. You keep the deployed baseline, the runbooks, and the change history under the Portability Promise whether or not you continue with us. Managed is optional. We recommend it because Microsoft changes the platform constantly (more than 50 updates to Entra ID, Intune, and Defender in the last 12 months, and roughly 200 service and configuration changes every 7 days), so a baseline that is correct the day we deploy it drifts out of alignment without a lifecycle behind it. Managed is $2,500 per month with a twelve-month minimum, month-to-month after that.

What if we want to leave after 12 months?

You give 30 days’ written notice and cancel. We do an offboarding walkthrough to make sure the handoff is clean. Under the Portability Promise, you keep a portable export of your baseline configuration, every runbook in Markdown, your change history, and a documented rollback path. No offboarding fee. No data hostage. Any competent Microsoft Partner can pick up where we left off, or your own team can.

What’s the actual tech backbone? Is this Microsoft365DSC?

We operate your baseline on a purpose-built, CIS-certified, MSP-grade multi-tenant policy management platform. It’s the same class of operational tooling used by Microsoft’s 2024 Partner of the Year, and it gives our team single-pane visibility into your tenant’s policy state, daily drift detection across identity, device, email, sharing, and data layers, automated baseline snapshots with a documented rollback path, and branded customer-facing reporting. You don’t manage the platform; we do. Your baseline is exportable and portable under the Portability Promise. We don’t name our underlying platform vendor in customer-facing materials because the productized offer is ours, not theirs, but we’re glad to walk through the operational architecture in detail on the fit call or under NDA if it matters to your team.

Is M365 InstantOn aligned to HIPAA, CJIS, or state-specific frameworks?

The baseline ships with mappings to CIS Controls v8, HIPAA Security Rule administrative and technical safeguards, HHS 405(d), NIST CSF, Essential 8, and CMMC. For healthcare and other HIPAA-covered organizations, we execute a Business Associate Agreement before kickoff, deploy Microsoft Purview DLP in audit-first mode with built-in PHI-aware classifiers, and align the baseline to the HHS 405(d) practices, all part of the single offer, not a separate edition or price. For Criminal Justice Information Services, state-specific frameworks, or other regulated-data scenarios, we’ll discuss scope on the fit call. We won’t take an engagement we can’t deliver against.

We’ve been burned by an MSP before. Why is this different?

Three things make this materially different from a generic MSP engagement. First, the Portability Promise: your baseline configuration, runbooks, and change history are yours from day one, with a documented offboarding path. There is nothing for us to lock you into. Second, productized delivery: fixed scope, fixed price, a pre-built baseline, ringed rollout. We deploy the baseline; you enable it at your own pace. Third, the stacked guarantees: the Deployment Promise, the Continuity Promise, and the Portability Promise all carry concrete remedies if we miss. We put our delivery economics on the same side of the table as your outcomes.

Can we see what the monthly reporting looks like?

Yes. Email us and we’ll send a sample Tenant Audit Report with anonymized data. Or, if you want to see it against your own tenant context, the Readiness Assessment includes a sample report based on your environment.

How do you handle exceptions to the standard baseline?

Every tenant has exceptions: a service account that can’t carry MFA, a vendor app that needs sharing relaxed, a regulated workflow that requires custom DLP. We capture every exception in the exception log, apply it through reviewed change management with a named approver and an approved change window, and review the exception list quarterly. Heavy exception handling outside the standard baseline may scope up, and we’ll flag that on the fit call.

What if our IT lead leaves during Managed?

The operating model survives them. That’s the point of a documented baseline, a runbook set, and a quarterly Roadmap Review cadence. Onboarding a new IT lead is a two-hour walkthrough of the baseline and the Tenant Audit Report, not a six-month archaeology project. We do that walkthrough with you when the time comes.

Do you do Microsoft 365 migrations from Google Workspace or on-premises Exchange?

Migration is scoped separately. M365 InstantOn is built for organizations already on Microsoft 365 that need the tenant operated with real discipline. If you’re migrating into Microsoft 365 from another platform, talk to us on the fit call. We may bundle the migration into Launch or scope it as a separate prior engagement, depending on complexity.

What’s the capacity for Launch engagements?

We accept a fixed number of net-new Launch engagements per quarter. That’s the operational ceiling for our delivery team while honoring the Deployment Promise. When a quarter fills, the next quarter opens for booking. No urgency theater: real deadlines are urgency enough.

Book a 30-minute fit call.

We come prepared with what we can already see about your environment. You walk us through what we’re missing: your size, your stack, your constraints, your compliance and audit pressures. You leave with a written fit assessment either way, and no pressure to commit on the call.

If we agree it’s a fit, kickoff is within five business days. If we agree it isn’t, you keep the assessment and use it however helps.

Not ready for a fit call? Start with a Readiness Assessment, pair Launch with a Discovery Sprint if an AI roadmap is also in view, or email us at sales@centerednetworks.com and we’ll point you toward something useful, even if it isn’t us.

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Microsoft alignment

A Microsoft Solutions Partner for Modern Work and Security.

M365 InstantOn sits squarely in the Modern Work designation: identity, productivity, and collaboration as a single, governed stack. The Security designation matters here because Microsoft Defender, Microsoft Entra ID Conditional Access, and Microsoft Purview are the foundation of every InstantOn engagement. Centered Networks holds both designations.

Microsoft Solutions Partner for Modern Work designation badge. Microsoft Solutions Partner for Security designation badge.
  • Microsoft Solutions Partner for Modern Work
  • Microsoft Solutions Partner for Security
  • 5 of 6 Microsoft Solutions Partner designations
  • CIS-aligned baseline
  • HIPAA BAA before kickoff for covered entities
  • Microsoft 365 Business Premium prerequisite