The Microsoft platform, run as a service
One umbrella, seven stackable services, month-to-month from day one.
CompleteCare is how Centered Networks delivers the Microsoft platform to mission-driven organizations. Foundations is the universal starting point. Six upper tiers (Govern, Automate, Insight, Construct, Intelligence, Shield) stack on top as your maturity, regulatory exposure, and ambition grow. One master agreement covers the whole relationship. The structural commitment is on us, not on you.
Two weeks · No commitment beyond insight 60 minutes · We’ll tell you which tier(s) to start with
CompleteCare is the managed-services brand of Centered Networks. Inside CompleteCare are seven services, each independently buyable, each with the same operating model, each mapped to a distinct capability area on the Microsoft platform.
Most clients start with Foundations: the Microsoft 365 Business Premium baseline, delivered as a 12-month installment plan and anchored to the CIS Top 18 IG1 cybersecurity standard. From there, the stack opens.
The architecture follows three rules.
01
These three tiers operate on the M365 tenant. They read its identity signals, govern its data, and defend its endpoints. They cannot run safely on a tenant without the baseline. A SOC cannot defend a tenant where MFA is not enforced. An AI program cannot deploy Copilot on a tenant with shadow data exposure.
02
These tiers operate on Power Platform, Microsoft Fabric, and custom Azure: adjacent to but architecturally separate from the M365 tenant. A client can engage on these without Foundations active, though we recommend the foundation for governance reasons.
03
No bundling pressure. No forced sequence. You add the tier you need when you need it, remove a tier with 30 days’ written notice, and scale up or down as your needs evolve. One Master Services Agreement covers the whole relationship; per-tier Statements of Work describe each tier’s scope.
Seven tiers, one stack
Click into any tier to see the full service definition, pricing, and engagement options.
Microsoft Purview compliance program for sensitive data.
Purview Information Protection · DLP · Insider Risk · eDiscovery · Audit Premium
See Govern →Workflow automation via Power Platform.
Power Automate · Power Apps · Copilot Studio agents
See Automate →Data and analytics platform on Microsoft Fabric.
Fabric · Power BI · Lakehouses · Data Factory · Synapse
See Insight →Custom mission-critical applications.
Azure App Service · Functions · SQL · Cosmos DB · Container Apps
See Construct →Managed AI: Microsoft 365 Copilot, agents, and the Managed Intelligence Provider platform.
Microsoft 365 Copilot · Microsoft Agent 365 · Entra Agent ID · Copilot Studio · Azure AI Foundry
See Intelligence →Advanced security: 24×7 SOC on Defender XDR and Sentinel.
Defender XDR · Defender for Identity · Defender for Cloud Apps · Sentinel SIEM
See Shield →The non-negotiable. Foundations is the universal prerequisite for Govern, Intelligence, and Shield. These operate on the M365 tenant and require the baseline. Automate, Insight, and Construct can stand alone, though we recommend Foundations for cross-cutting governance.
How clients grow
Most CompleteCare clients enter at Foundations and add upper tiers over the following 12 to 24 months as regulatory exposure, AI ambition, or board pressure evolves. The path is not prescriptive, but the sequence below reflects the pattern we see most often.
Before Foundations, there is the front door. If your Microsoft 365 tenant isn’t yet operating against a documented baseline, M365 InstantOn is where most organizations start: a fixed-fee Launch that turns the Business Premium security stack on, with an optional monthly lifecycle. It graduates directly into CompleteCare Foundations when you’re ready for full managed operations, and the onboarding work carries over.
Foundations
The client is on Business Premium and needs the platform deployed and managed to a defensible CIS IG1 baseline. By month 12 of Foundations, the typical client reaches IG1 alignment.
Govern
Client has regulatory exposure (PHI, donor data, grant-funded data, student records) and needs to operationalize Microsoft Purview beyond the BP-included features. Often triggered by a major-funder compliance question, a regulatory inquiry, or a near-miss audit.
Intelligence
Client is ready to deploy Copilot and agents in production. Foundations plus Govern have established the data-governance prerequisites that make AI safe.
Shield
Client has elevated cybersecurity exposure (regulatory, board-driven, or post-incident) that warrants the 24×7 SOC on Defender XDR and Sentinel.
Automate, Insight, Construct
These tiers do not follow the maturity ladder. A manual workflow consuming staff capacity (Automate), a board report taking three weeks to assemble (Insight), an off-the-shelf SaaS product that does not fit the program model (Construct). No sequence required.
Two ways to engage
CompleteCare is built around an ongoing managed-services relationship, but not every client wants that. Two engagement models are available across every tier.
The default
Recurring monthly engagement. One Service Delivery Manager owns the relationship across all tiers you hold. Weekly, monthly, and quarterly reporting built in.
The alternative
One-time scoped engagement. Defined scope, defined timeline, defined deliverables. Available for every tier in the stack.
The pricing pattern is consistent across the stack: Foundations is a flat monthly fee banded by user count; each upper tier is a one-time Kickoff Project plus an ongoing Monthly Retainer plus optional Pods. Below is the 50 to 150 BP-licensed user band, the most common starting point.
| CompleteCare | Hire an IT manager | Generic MSP | Traditional upfront SOW | |
|---|---|---|---|---|
| Year-1 cost (50 to 150 users) | Foundations: $54,000 ($4,500/mo) plus $5K to $15K Service Initiation SOW | $90,000 to $120,000 | $60,000 to $180,000 | $50,000 to $100,000 |
| Full stack at maturity | ~$150K/yr recurring plus ~$90K to $110K across Kickoff Projects over 18 to 24 months | N/A (one person, no equivalent coverage) | No equivalent: no implementation arc, no framework, no transparency | Implementation only; ongoing service is a separate contract |
| What is delivered | Full 4-Phase IG1 implementation, ongoing managed services, CIS IG1 reporting, Defensible IT Dashboard | One person. No Microsoft 365 specialization. No security operations function. | Break/fix. Reactive. No framework. | Implementation only. You keep what was built. |
| Contract terms | Month-to-month | Employment relationship | Typically 12 to 36 month contracts | Project terms |
| Build the full team in-house | CompleteCare full stack: ~$150K/yr recurring | $400,000 to $600,000 fully loaded for IT manager, security analyst, data engineer, and AI specialist. You hire, retain, train, and manage them all. | ||
Pricing shown for the 50 to 150 BP-licensed user band. Other bands available in the Pricing Schedule.
The full CompleteCare stack at maturity costs roughly one-quarter what building the equivalent team in-house would cost.
The No-Lock-In Promise
01
Every CompleteCare recurring tier is month-to-month. No 12-month contract. No 36-month auto-renewal. No early-termination fee. If a tier is not delivering value in any given month, you give 30 days’ written notice on that tier and walk away from it.
This is materially different from how most managed-services providers in this category structure their work. They lock clients in because their economics depend on it. Ours do not. We built CompleteCare around delivering visible monthly value, because the structural commitment is on us, not on you.
02
One Master Services Agreement covers the whole CompleteCare relationship regardless of how many tiers you hold. Per-tier Statements of Work describe each tier’s scope, deliverables, and pricing. No hidden fees. No scope creep by default.
Your Service Delivery Manager owns the relationship across all tiers. Weekly, monthly, and quarterly reporting is standard on every managed-service engagement. You always know what we’re doing and what it’s producing.
03
Project SOWs have their own milestones and terms described in each engagement document. Recurring services are month-to-month. We earn this every month, or we do not.
If you want ongoing management after a project engagement, the managed service is still available. If you do not, the project deliverables are yours regardless.
Who we work with
CompleteCare is delivered to nonprofits, foundations, and rural hospitals with 50 to 1,000 Microsoft Business Premium-licensed users. Representative clients include The Asia Foundation, Silicon Valley Community Foundation, Neighborhood Legal Services of Los Angeles, the Trust for the National Mall, Children’s Hospital Los Angeles, and Bonner General Health.
Questions
CompleteCare is Centered Networks’ managed-services brand. It is a single umbrella with seven stackable tiers (Foundations, Govern, Automate, Insight, Construct, Intelligence, and Shield), each delivering a distinct capability area on the Microsoft 365 and Azure platform. Clients enter at Foundations and add upper tiers as their maturity, regulatory exposure, and strategic priorities evolve.
If you want Govern, Intelligence, or Shield: yes. Those three tiers operate on the M365 tenant and require the Foundations baseline (or a documented equivalent) to be deliverable safely. If you want Automate, Insight, or Construct only: no. Those operate on Power Platform, Microsoft Fabric, and Azure respectively, and can stand alone. We still recommend Foundations for cross-cutting governance reasons.
Yes. Every CompleteCare tier is available as a Project SOW: a scoped, fixed-deliverable, one-time engagement. Typical examples: a Business Premium implementation project, a Purview deployment project, a Copilot rollout project, a Sentinel SOC stand-up project, a custom Azure application build. When the project ends, you keep what we built. If you want ongoing management later, the managed service is still here.
Three structural differences. First, the architecture: most MSPs sell undifferentiated managed IT; CompleteCare sells seven productized tiers each addressing a distinct capability area with a named methodology. Second, the operating model: most MSPs run a reactive helpdesk; CompleteCare runs planned engineering capacity against a 30-60-90 rolling roadmap, with weekly reporting and quarterly business reviews. Third, the contract: most MSPs lock clients into 12 to 36 month agreements; CompleteCare is month-to-month from day one.
There is not a catch. The recurring monthly tiers carry no 12-month contract; you give 30 days’ written notice and the tier stops. Project SOWs have their own milestones and terms specified in the engagement document. Recurring services are month-to-month; projects are project-term.
Foundations starts at $2,500 per month for organizations with up to 50 BP-licensed users and runs to $11,000 per month for 501 to 1,000 users. Upper tiers in the 50 to 150 user band cost a Kickoff Project of $15,000 to $30,000 plus a Monthly Retainer of $1,500 to $4,000. A mature CompleteCare client (Foundations plus Govern plus Intelligence plus Shield) typically runs approximately $12,500 per month recurring plus $90,000 to $110,000 of Kickoff Projects spread across the first 18 to 24 months. See the Pricing Schedule for full bands and incremental Pod pricing.
Every CompleteCare client has a CN Service Delivery Manager assigned at the account level, the operational owner across every tier the client holds. The SDM runs the monthly Roadmap Review, owns the Client Maturity Tracker, produces the Monthly Value Brief, and is the single accountable point of contact for the relationship. The SDM is what makes the stack work as one engagement rather than seven disconnected services.
If you are willing to consolidate to Business Premium, we will walk that consolidation with you as part of the Foundations engagement. Microsoft 365 Business Premium is the licensing CompleteCare is architected around: Entra ID P1, Intune, MDO P1, MDE P1, the BP-included Purview subset. If you are not willing to move to Business Premium, CompleteCare is not the right fit and we will tell you that on the Discovery call.
A Discovery Sprint or a 60-minute CompleteCare scoping call. The Discovery Sprint is a two-week structured engagement that produces a 90-day roadmap and identifies your right starting tier. The scoping call is a faster path: we walk through your current Microsoft 365 environment, confirm the right entry tier, and produce the initial Service Initiation SOW. Either path works.
Two ways to start. A Discovery Sprint is the structured option: two weeks of assessment with a 90-day roadmap and KPI definitions at the end, no commitment beyond insight. A CompleteCare scoping call is the faster option: 60 minutes, we identify the right starting tier and produce the initial Service Initiation SOW.
Not sure where to start? Email us at sales@centerednetworks.com and we will point you toward something useful, even if it is not us.
A senior member of our team will reply within one business day to set up your scoping call or Discovery Sprint.
