CompleteCare
The IT Partnership Your Nonprofit Deserves
Why Nonprofits Need CompleteCare
Nonprofits face unique challenges: limited resources, evolving technology demands, and increasing cybersecurity threats. Managing IT internally can quickly become overwhelming, pulling focus away from your mission. That’s where CompleteCare comes in.
CompleteCare is a co-managed IT solution designed to complement your internal technical team. We fill the gaps in expertise, bandwidth, and resources, ensuring your nonprofit has the support it needs to thrive.
Streamline Nonprofit Operations Today
Simplifying IT management, allowing your team to focus on driving impact.
Filling skill and resource gaps, ensuring seamless collaboration with your existing IT staff.
Ensuring predictable costs, freeing up resources for mission-critical initiatives.
Providing top-tier security and compliance to safeguard your organization and its stakeholders.
How CompleteCare Works
CompleteCare is built on a simple yet powerful concept: providing nonprofits with world-class IT management and security using Microsoft 365 (M365) as the foundation—all delivered through an all-inclusive flat-fee subscription.
Step 1: Leverage the Power of M365
Microsoft 365 forms the backbone of our IT management strategy. With nonprofits eligible for up to 75% discounts, M365 offers an unparalleled opportunity to build a secure, efficient, and cost-effective IT foundation.
Step 2: Assess and Baseline
Our process begins with a thorough review of your current IT environment. This baseline assessment helps us identify gaps, inefficiencies, and risks, giving us a clear understanding of your organization’s unique needs.
Step 3: Develop a Technology Roadmap
We collaborate with your team to create a tailored technology roadmap. This strategic plan outlines how to optimize your IT environment, enhance security, and align technology with your mission’s goals.
Step 4: Deliver Comprehensive IT Management
Under our innovative flat-fee subscription model, CompleteCare provides ongoing IT management, including:
- Continuous monitoring and optimization of your IT environment
- Co-managed support that complements your internal team
- Proactive security measures to safeguard your organization
- Compliance management to ensure alignment with industry standards
What CompleteCare Delivers
With CompleteCare, your nonprofit gets everything it needs to succeed in today’s technology-driven world, all through a single, fixed monthly subscription. Here’s a deeper dive into how each component works to support your mission:
IT Assessments
Our journey together starts with a detailed evaluation of your current IT environment.
- Identify Gaps: We analyze your infrastructure, security posture, and overall IT operations to uncover inefficiencies and vulnerabilities.
- Tailored Roadmap: Based on our findings, we create a customized digital transformation roadmap that aligns with your organization’s goals, ensuring every IT investment directly supports your mission.
- Nonprofit-Focused Strategy: With our experience working with nonprofits, we prioritize cost-effective solutions that maximize impact while minimizing complexity.
Advanced Engineering & Implementation
Gain unlimited access to a team of seasoned IT engineers dedicated to optimizing your IT infrastructure—all without the need for additional Statements of Work (SOWs).
- Continuous Improvement: Whether it’s deploying new tools, upgrading systems, or resolving complex issues, our experts are always on hand to keep your IT running at its best.
- Flexible Support: From small adjustments to major overhauls, our "buffet-style" engineering model means no project is too big or small—and you’ll never need to negotiate or wait for a new SOW to get started.
- Cost-Effective Innovation: We help you adopt cutting-edge technology without the steep learning curve or excessive costs, ensuring your IT evolves alongside your organization’s needs.
Co-Managed Support
We work as an extension of your internal IT team, filling in gaps and providing seamless collaboration.
- Enhanced Capabilities: By partnering with your team, we ensure all your IT needs are met without overwhelming internal resources.
- Expert Backup: Whether it’s handling escalations or providing advice, we’re here to support you every step of the way.
- Customized Approach: Our co-managed model adapts to your nonprofit’s unique needs, ensuring the right balance of in-house and external expertise.
Strategic IT Governance
We help your nonprofit navigate the complex world of compliance and IT governance with ease.
- Policy Development: Tailored policies and procedures ensure your organization adheres to industry regulations and best practices.
- Regular Audits: Ongoing compliance assessments keep you ahead of regulatory changes and mitigate risk.
- Peace of Mind: With a strong governance framework in place, your stakeholders and donors can trust in your organization’s security and reliability.
Defender Security Management (MDR)
Protect your nonprofit from evolving cyber threats with Microsoft Defender’s cutting-edge capabilities.
- Real-Time Monitoring: Continuous security surveillance identifies and addresses potential vulnerabilities before they become problems.
- Proactive Remediation: Threats are neutralized quickly, minimizing downtime and protecting sensitive data.
- Built for Nonprofits: Leveraging Microsoft’s advanced security tools at discounted rates, we help you achieve enterprise-grade protection on a nonprofit budget.
Optional 24/7 Managed Security Services
For nonprofits that need constant vigilance, our round-the-clock security services ensure peace of mind.
- 24/7 Monitoring: Our MXDR & SOC services provide continuous oversight, detecting and responding to threats at any time of day or night.
- Rapid Response: Immediate action reduces the impact of breaches, keeping your organization secure and operational.
- Comprehensive Coverage: From endpoint security to cloud infrastructure, we monitor every aspect of your IT environment.
A Unique Model in Managed Services
CompleteCare’s delivery model sets it apart in the managed services sector. By combining the discounted power of M365, expert guidance, and an all-inclusive flat fee, we remove the unpredictability of IT costs while delivering unmatched value and impact.
CompleteCare isn’t just IT management—it’s a partnership designed to help your nonprofit thrive. Let us handle your IT, so you can focus on your mission.
Get the IT Partnership Your Nonprofit Deserves
Ready to transform your IT management and empower your mission? CompleteCare provides the support, security, and solutions your nonprofit needs to thrive.